Return and Refund policy
š Return and RefundĀ Policy
At ZorpCasey, in order to maintain the quality and integrity of our products, we doĀ not accept returns or exchanges under any circumstances.
You can always contact us for any questions at glamourgalleria4@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item, donāt worry ā weāve got you covered!. Be sure to include:
Your order number
A clear photo of the item and the tracking page
The issue regarding the phone case
This would allow us to analyze the situation and come up with the best solution.
Refunds
Our refund policy is designed to ensure your satisfaction. Refunds for phone cases can only be processed within 14 days of the delivery date. After 14 days, we are unable to offer a refund.
To be eligible for a refund, the item must be:
-
Unused
-
In its original packaging
-
Accompanied by a receipt or proof of purchase
Please contact our customer service team to initiate your refund request.
If your refund is approved, it will be automatically issued to your original payment method within 15 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at glamourgalleria4@gmail.com.
Ā